Irving, Texas, USA
At a Glance
Created an up-to-$25,000 grant program to enable city employees to experiment with new ways of improving operations and services.
Launched an Innovation Academy to train front-line workers in how to identify waste and design process improvements.
Published an interactive resident survey dashboard featuring satisfaction scores for different services.
City Certifications
Empowering City Employees to Experiment and Learn
Project Type:
High-Performing Government
Reducing Failure to Appear Rates in Court
Project Type:
Communications, Public Safety
