Tested potential station locations against call locations, and identified the best property the city could buy to lower call response times.
Collected and analyzed emergency calls data to understand where and when the calls occurred to increase response time.
Used data to organize and upload budgetary requests ensuring smoother delivery at citywide meetings.
Launched HackivateMesa to collaborate with residents on data-driven solutions to community issues.
These data-driven results made Mesa Assistant City Manager John Pombier and other city officials a convert. Previously, Pompier, who oversees fire, police, emergency services, and human resources, had made decisions based on argument and rhetoric instead of data-backed evidence and results. If department directors gave Pombier a compelling reason why they needed more funding and/or resources, he would agree.
Since the City’s data analytics team proved its value to the Fire & Medical department, Pombier has changed his management approach, pushing department heads to gather data and then make decisions. Now, all budgetary requests must be backed up with data.
That shift builds on years of momentum in other parts of Mesa city government. With the support of City Manager Chris Brady and Mayor John Giles, Mesa was one of the first cities to join What Works Cities in 2015. It initially focused on refining and scaling MesaStat, the city’s performance management program, with the support of the Center for Government Excellence at Johns Hopkins University.
Today, all departments now participate in MesaStat. Momentum to build a culture of data-driven decision making has really picked up in recent years. In 2019, Mesa hired its first-ever Chief Data Officer, allowing it to expand the city’s data governance practices. Public-facing efforts have also ramped up. Last year, the City launched HackivateMesa to collaborate with residents on data-driven solutions to community issues.